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Terms & Conditions

* Updated on 4th January 2024

Welcome to our website. The following are the Terms and Conditions, read together with our Privacy Policy, that direct any purchase and/or use of the products and services from, and constitute a legally binding agreement, between you ("the Customer", the "User") and Portal Pharmacy.

These terms and conditions outline the rules and regulations for the use of Portal Pharmacy Limited's Website, located at

By accessing this website we assume you accept these terms and conditions. Do not continue to use Portal Pharmacy if you do not agree to take all of the terms and conditions stated on this page.

The following terminology applies to these Terms and Conditions, Privacy Statement and Disclaimer Notice, and all Agreements: "Client", "You" and "Your" refers to you, the person logged on to this website and compliant with the Company’s terms and conditions. "The Company", "Ourselves", "We", "Our" and "Us", refers to our Company. "Party", "Parties", or "Us", refers to both the Client and ourselves. All terms refer to the offer, acceptance, and consideration of payment necessary to undertake the process of our assistance to the Client in the most appropriate manner for the express purpose of meeting the Client’s needs in respect of the provision of the Company’s stated services, in accordance with and subject to, prevailing law of Netherlands. Any use of the above terminology or other words in the singular, plural, capitalization, and/or he/she or they, are taken as interchangeable and therefore as referring to the same.

You will be deemed "eligible" to use Portal Pharmacy online services only if you fulfill all of the following conditions:

  1. You have a valid registered mobile number.
  2. You are at least 18 (eighteen) years of age or older. Portal Pharmacy is not intended for minors under the age of 18. We will not knowingly collect information from Portal Pharmacy visitors in this age group. If you are below 18 years of age, kindly stop any further use of the website or mobile app.
  3. You are competent to enter into a contract under the Applicable Laws.
  4. You agree to comply with our terms and conditions of use.
  5. If you are not eligible, kindly abandon all attempts to register with us or use our services.

You acknowledge that we rely completely on the information provided by you and we shall not be held liable if you or anyone who uses your Account to access the services on the Website/Application is not eligible to use the same.

The information and services provided by Portal Pharmacy, whether through our website, mobile app, or in any other form, are not intended to substitute for professional medical advice, diagnosis, or treatment. The guidance or responses we provide, whether online or offline, do not constitute medical advice or a diagnosis. We strongly encourage you to always seek the advice of your physician or other qualified healthcare providers with any questions you may have regarding a medical condition or treatment before undertaking a new healthcare regimen. Never disregard professional medical advice or delay in seeking it because of something you have read on our website or received from our services.

Portal Pharmacy endeavors to provide accurate and up-to-date information through its website, mobile app, and services. However, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability, or availability with respect to the website, mobile app, or the information, products, services, or related graphics contained on the website or mobile app for any purpose. Any reliance you place on such information is therefore strictly at your own risk.

In no event will Portal Pharmacy, its directors, employees, partners, agents, suppliers, or affiliates be liable for any indirect, incidental, special, consequential, or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from (i) your access to or use of or inability to access or use the services; (ii) any conduct or content of any third party on the services; (iii) any content obtained from the services; and (iv) unauthorized access, use, or alteration of your transmissions or content, whether based on warranty, contract, tort (including negligence), or any other legal theory, whether or not we have been informed of the possibility of such damage, and even if a remedy set forth herein is found to have failed of its essential purpose.

Portal Pharmacy does not warrant that the website, mobile app, or any of its services will function uninterrupted, secure, or available at any particular time or location; nor does it warrant any errors or omissions in the content, or any harmful components, such as viruses. You agree that your use of the website, mobile app, and services is solely at your own risk. You will be solely responsible for any damage or loss that results from such use.

This Waiver and Limitation of Liability clause shall survive any termination or expiration of the Terms and Conditions or your use of Portal Pharmacy's services.

We employ the use of cookies. By accessing Portal Pharmacy, you agree to use cookies in agreement with Portal Pharmacy Limited's Privacy Policy.

Most interactive websites use cookies to let us retrieve the user’s details for each visit. Cookies are used by our website to enable the functionality of certain areas to make it easier for people visiting our website. Some of our affiliate/advertising partners may also use cookies.

Unless otherwise stated, Portal Pharmacy Limited and/or its licensors own the intellectual property rights for all material on Portal Pharmacy. All intellectual property rights are reserved. You may access this from Portal Pharmacy for your personal use subject to restrictions set in these terms and conditions.

You must not:

  • Republish material from Portal Pharmacy
  • Sell, rent, or sub-license material from Portal Pharmacy
  • Reproduce, duplicate, or copy material from Portal Pharmacy
  • Redistribute content from Portal Pharmacy

This Agreement is effective as of 4th January 2024.


The following organizations may link to our Website without prior written approval:

  • Government agencies;
  • Search engines;
  • News organizations;
  • Online directory distributors may link to our Website in the same manner as they hyperlink to the Websites of other listed businesses; and
  • Systemwide Accredited Businesses except soliciting non-profit organizations, charity shopping malls, and charity fundraising groups which may not hyperlink to our Web site.

These organizations may link to our home page, to publications, or to other Website information so long as the link: (a) is not in any way deceptive; (b) does not falsely imply sponsorship, endorsement, or approval of the linking party and its products and/or services; and (c) fits within the context of the linking party’s site.

We may consider and approve other link requests from the following types of organizations:

  • commonly-known consumer and/or business information sources;
  •,, or community sites;
  • associations or other groups representing charities;
  • online directory distributors;
  • internet portals;
  • accounting, law, and consulting firms; and
  • educational institutions and trade associations.

We will approve link requests from these organizations if we decide that: (a) the link would not make us look unfavorably to ourselves or to our accredited businesses; (b) the organization does not have any negative records with us; (c) the benefit to us from the visibility of the hyperlink compensates the absence of Portal Pharmacy Limited, and (d) the link is in the context of general resource information.

These organizations may link to our home page so long as the link: (a) is not in any way deceptive; (b) does not falsely imply sponsorship, endorsement, or approval of the linking party and its products or services; and (c) fits within the context of the linking party’s site.

If you are one of the organizations listed in paragraph 2 above and are interested in linking to our website, you must inform us by sending an e-mail to Portal Pharmacy Limited. Please include your name, your organization name, and contact information as well as the URL of your site, a list of any URLs from which you intend to link to our Website, and a list of the URLs on our site to which you would like to link. Wait 2-3 weeks for a response.

Approved organizations may hyperlink to our Website as follows:

  • By use of our corporate name; or
  • By use of the uniform resource locator being linked to; or
  • By use of any other description of our Website being linked to that makes sense within the context and format of content on the linking party’s site.
  • No use of Portal Pharmacy Limited's logo or other artwork will be allowed for linking absent a trademark license agreement.

The information provided on the Portal Pharmacy website and mobile app is intended for informational purposes only. It should not be used as a basis for making medical decisions. Always consult with a qualified healthcare professional for medical advice and treatment for specific medical conditions. The content on our Website/App, including any user-submitted questions or reviews, does not establish a professional medical relationship between you and Portal Pharmacy.

Without prior approval and written permission, you may not create frames around our web pages that alter in any way the visual presentation or appearance of our website.

We shall not be held responsible for any content that appears on our Website. You agree to protect and defend us against all claims that are rising on your Website. No link(s) should appear on any Website that may be interpreted as libelous, obscene, or criminal, or which infringes, otherwise violates, or advocates the infringement or other violation of, any third-party rights.

By using any service on this website, you agree to the Portal Pharmacy Privacy Policy

We reserve the right to request that you remove all links or any particular link to our Website. You approve to immediately remove all links to our Website upon request. We also reserve the right to amend these terms and conditions and it’s linking policy at any time. By continuously linking to our Website, you agree to be bound to and follow these linking terms and conditions.

If you find any link on our Website that is offensive for any reason, you are free to contact and inform us at any moment. We will consider requests to remove links but we are not obligated to or so or to respond to you directly.

We do not ensure that the information on this website is correct, we do not warrant its completeness or accuracy; nor do we promise to ensure that the website remains available or that the material on the website is kept up to date.

To the maximum extent permitted by Kenyan law, we exclude all representations, warranties, and conditions relating to our website and the use of this website. Nothing in this disclaimer will:

  • limit or exclude our or your liability for death or personal injury;
  • limit or exclude our or your liability for fraud or fraudulent misrepresentation;
  • limit any of our or your liabilities in any way that is not permitted under applicable law; or
  • exclude any of our or your liabilities that may not be excluded under applicable law.

The limitations and prohibitions of liability set in this Section and elsewhere in this disclaimer: (a) are subject to the preceding paragraph; and (b) govern all liabilities arising under the disclaimer, including liabilities arising in contract, in tort, and for breach of statutory duty.

As long as the website and the information and services on the website are provided free of charge, we will not be liable for any loss or damage of any nature.
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