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Frequently Asked Questions

Portal Pharmacy has two retail outlets. One is on the ground floor of Two Rivers Mall and the other is in the Nairobi CBD, along Banda street. However, we have affiliate pharmacies like Pharmart ABC Chemist Limited, Pharmart Galleria Chemist Limited, Centurion Pharmacy Two Rivers and Centurion Pharmacy (Ngong).

Yes, we do, we deliver all over Kenya. Delivery time varies based on where the customer is located. However, deliveries within Nairobi are done on the same day of purchase.

Through G4S, Wells Fargo or select matatu courier services. A customer can also make separate delivery arrangements or pick them from the physical store(s).

Dispatch of goods from the pharmacy is done as soon as the order is completed and payment is made. The customer will receive a text message notification and an email to confirm the order.

As soon as your order is dispatched, you’ll be notified. However, you can also call 0740637700

Yes, they are. Our Pharmacists are always available for consultation and they can be reached at 0740637700 during working hours.

At the moment we are only accepting Cigna Insurance. For any other medical insurance covers, you can purchase the medicine and then claim the money from your provider.

Due to public safety interest, we have a no-return policy once goods leave the pharmacy. However, in case you have a concern relating to your product, kindly contact 0740637700

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